Referee: Electrical Software Department Manager
Reporting to the Department Manager, he/she is responsible for the development of software for the automation of machines included in the coating systems, ensuring that the start-up is achieved and commissioned in the best possible way.

Goals:
- Ensuring the correct functioning of the system through the careful design of the machine control software;
- Ensuring the safety of machine through appropriate software design;
- Ensure the proper functioning of the electrical panels by testing them in SAT laboratory;
- Ensuring the correct and intended use of the system through the instruction given to the user during commissioning;
- Ensuring rapid and effective after-sales assistance, also through the use of remote connection.

Main Tasks:
- Checking the most suitable equipment to use in designing the electrical diagram;
- Developing automation software for the control of machines designed by the technical office;
- Testing the electrical panels before shipping them to the customer to ensure the correct operation and to correct any wiring or software errors;
- Testing the system at the customer’s premises: verify that the system runs correctly according to the contractual specifications, that it is safe for personnel and that the final product has the expected quality;
- Training the customer’s personnel using the system to ensure the safe use of the installed machinery.
- Providing after-sales assistance: resolve customer difficulties or machine downtime via telephone assistance and/or remote assistance, or with on-site interventions;
- Assisting the spare parts department in selecting suitable electrical equipment to offer to the customers.

Qualifications required:
- Technical High School Diploma or Technical Degree
- Experience gained in the role
- PLC software knowledge
- Available for business trip up to 100 days.

VOGLIO CANDIDARMI

Referee: Responsabile Ufficio PM Department Manager
Reporting to the Office Manager, he/she is responsible for providing after-sales assistance to customers for the installation and start-up of SAT/Trevisan systems and machinery.

Goals:
- Providing aftersales assistance (ticketing system, mai, calls, messagges);
- Managing warranties;
- Managing returns from the customers (non-conformity)
- Organization of service during the warranty period
- Organization of scheduled and/or extraordinary maintenance interventions
- Preparing reports following assistance/maintenance interventions
- Promoting aftersales activities (reports, statistics)
- Giving support to the spare department to find out the necessary spare parts for the customers;
- Giving support to the PM Department for projects organization activities

Main tasks:
- Receiving the ticket through the management software Monday.com and managing the necessary actions, with the support of the technical referees, to solve the problem;
- Through remote connection of the system, he/she evaluates customer requests for a first analysis;
- He/She takes care of the tickets and updates the management software Monday.com with the actions undertaken to complete the ticket;
- According to the contractual documents, he/she receives and manages the material to be supplied under warranty  to the customer and then he/she archives the document management.
- He/she visits customers for plant and equipment inspection and he/she writes the interventions reports.
- He/she Intervenes on the plant for problems that have led to production stoppages and he/she evaluates additional figures necessary for the intervention;
- He/she supports the aftersales and PM departments according to the customers’ needs.

Qualifications required:
- Technical High School Diploma or Degree
- Experience gained in the role
- Available for business trip up to 50 days/year VOGLIO CANDIDARMI

Referee: Chief Operations Officer
Reporting to the COO, he/she is responsible for ensuring that production processes and final products comply with company quality standards and industry regulations.

Main goals and tasks:
- Monitoring and ensuring product compliance with quality requirements and company standards;
- Supervising the quality control process at every stage;
- Managing non-conformities and implementing corrective and preventive actions
- Providing technical support to Purchasing offices in supplier management and resolution of quality issues;
-  Coordination of internal audits to verify compliance of operating procedures with ISO standards;
- Implementing corrective and preventive actions following analysis of the causes of non- conformity;
- Communicating with suppliers to ensure that the purchased materials comply with required standards;
- Collaboration with Technical department in order to solve problems related with products quality;
- Monitoring and keeping the documents related to quality processes and ensuring its update.

Qualifications required:
- Technical High School Diploma or Degree
- Experience gained in the role
- Knowdledge of ISO 9001 and similar standards
- Problem solving skills and attention to detail
- Excellent organizational and communication skills

VOGLIO CANDIDARMI