Quality policy

For SAT S.r.l., the constant pursuit of customer satisfaction and the promotion of a product concept capable of creating value for the company and the environment are the key elements in achieving its objectives.

To put this into practice, the Quality Management System has been designed in accordance with the UNI EN ISO 9001:2015 standard, the objectives of which are:
- to increase customer satisfaction through the effective application of the system and continuous improvement processes, whilst ensuring compliance with the requirements specified by the customer and with applicable laws and regulations;
- to understand the internal and external issues that are of interest to customers and its stakeholders, and to review them periodically;
- to identify stakeholders and understand their needs;
- to maintain the Quality Management System;
- to operate in a structured and systematic manner, achieving excellence by recognising quality as a managerial guiding principle, with the commitment of senior management and all company departments;
- promote the company’s scientific and technological growth and the training of all staff.
- Identify and develop activities that may be relevant to the organisation’s environmental and social sustainability.

To achieve these objectives, the Management employs the following measures:
- raising awareness amongst all operational staff, in accordance with their assigned tasks and responsibilities, whilst ensuring their active and participatory involvement in the quality management system;
- planning of activities, setting measurable objectives for key processes, and controlling and monitoring these, whilst communicating the results achieved to the organisation;
- analysis of internal and external non-conformities and customer complaints;
- dissemination at all levels of the risk analysis methodologies applied to processes and products.

During the periodic reviews of the Quality Management System, the Management establishes the best corporate strategies aimed at the continuous development of the primary objectives and of its management system; it plans the specific objectives and commitments set out in the Quality Policy and the allocation of resources, thereby promoting the dissemination of the decisions taken to all staff, ensuring that they are understood, shared and implemented at all levels.

It is our firm belief that the pursuit of this policy brings tangible benefits to the Organisation and its Customers, to such an extent as to ensure the satisfaction of both.

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